The return policy 30-night, tension –free trail is only applicable for our mattress. To initiate a return, email our Customer Care at contact@themattressshoppe.com or call or whatsapp +97156 499 3680 and ensure to mention your invoice number as a proof of purchase.

Points to note:

• You must request your return within your 30 nights for the Mattress
• The product must be in a perfect condition to be eligible for a return (e.g. no stains, tears or other soiling)
• A wrong size order will not qualify for an exchange nor return
• You can only request a return for the first kind of any product (e.g. you cannot return a mattress on your second mattress order)
• You must be a genuine customer; not someone associated with another mattress brand or retailer to qualify for a return
• This policy will always follow any government directive of accepting or not accepting a refunds, returns and exchanges.
• You need to keep the original packaging to be eligible for a refund or an exchange.

Policy Details:

• Once eligibility for a return is confirmed, a specialist will help facilitate the process. To be eligible for a return, you must request your return within your 30 nights & the product must be in a perfect condition to be eligible for a return (e.g. no stains, tears or other soiling).
• A wrong size order will not qualify for an exchange nor return. Ensure to measure your bed frame before placing an order as you will not be able to initiate a return nor exchange if you order the wrong size mattress and/or pillow.
• Return, refund and exchange only applies to these standard sizes (90 X 190, 100×200, 120×200, 150×200, 160×200, 180×200, 200x200cm)
• Note that the Return Policy applies on your first purchase of each product only and subsequent orders will void the Return Policy on those orders.
• You will be refunded 100 percent in the original form of payment, however note that on finance orders, interest or processing fees paid are not refunded. Returns within the UAE are free of delivery charges. However, products cannot be returned from outside the UAE.
• We reserve the right to refuse the 30-night risk free trial to anyone not operating as a consumer or who is otherwise in breach of these Terms. The 30-night risk free trial are intended to give you the opportunity to see if you are happy with the product and therefore, we ask for feedback on why you have returned it as part of any return. If we have grounds to believe that you are returning the product for reasons other than because your genuinely dissatisfied with the product we reserve the right to refuse to accept the return, not give you a refund and reserve the right to refuse to sell any Products to you in the future, either through the Site or otherwise.
• This return policy extends only to the original purchaser of any mattress and/or pillow. This return policy is valid only for the period of time the mattress and/or pillow are owned by the original purchaser of the mattress and/or pillow. The “original purchaser,” for the purposes of this return policy, is the first purchaser or household of the mattress and/or pillow from The Mattress Shoppe. All the other products only get 2 days free trial.
• Freebies cost will be deducted on cancellation of order, due to hygiene reason. In case the freebies package is not open, company reserves the right to take back the material.

Mattress Exchange Policy

• You have 30 nights trial for the Mattress products from the date of delivery. You are allowed one exchange.
• To initiate an exchange, email our Customer Care at contact@themattressshoppe.com or call/ whatsapp +971 56 499 3680. Once eligibility is confirmed, a specialist will help facilitate the process (to be eligible for an exchange, you must still be within you’re the free trial period, and the mattress must be in a perfect condition to be eligible for an exchange (e.g. no stains, tears or other soiling).
• An exchange is a two-step process: 1) A return of your initial mattress, and 2) A purchase of a different model. To complete the exchange process, you will need to follow the mattress return policy for your initial mattress and place your new order for the different model of your choice.
• Your 30-nigh risk free trial will continue to run from the date the first mattress was delivered (or 30 night from the delivery of your second mattress, whichever is greater). Rest assured, that we will schedule the removal of your first mattress at the same time as the second mattress is delivered.
• It’s a free trial for you but not for the environment, as we will dispose the mattress and not reuses it.